We strive to ensure the satisfaction of all customers. If you are not fully satisfied with your purchase, please read our refund / returns policy herein for more insight on what options you have available. This policy contains details on the process to follow and associated conditions, in the event of requesting such a refund or return.
Our website stocks and delivers its products from a controlled environment to ensure the highest possible standards and quality. For this reason, we cannot offer a refund on an order once it has left our manufacturers storage facility. However, there are exceptions and refunds will need to be assessed on a case by case basis. If you would like to know if your order qualifies for a refund, please contact our customer services department and read on below for more details.
If you would like to return your medication, we will need to verify that the quality of the medication is in fact inferior, product items were missing or damaged. It is also the customer’s sole responsibility to ensure that all details are correct when placing an order. We cannot refund an order where incorrect details have been supplied, such as shipping address.
If you have any further queries about Refund and Returns terms, or wish to find out if you qualify, or need assistance on requesting same, kindly contact Customer Care. You should regularly read up on this page for latest updates, as amendments may be made without prior notice. Also, read up on Terms and Conditions relating to use of this website.